biz crm
Gorgias AI
AI customer support platform built for e-commerce — automates routine tickets, integrates with Shopify order data, and resolves up to 60% of queries without human agents.
Why It Matters
Deep Shopify integration means the AI can check order status, process refunds, and handle returns autonomously — the support tickets that consume most e-commerce team time.
Limitations
E-commerce focus — limited for other industries · Automation quality depends on rules setup
Last updated: Mar 18, 2026
Ethics & Responsibility
75
Good
Above-average practices with good transparency.
Safety
78
Good safety practices in place with active monitoring.
Bias
75
Active bias monitoring with documented fairness practices.
Power
60
Standard corporate structure; some transparency.
Copyright
78
Clear content policies with attribution practices.
Security
78
Robust safeguards against malicious use.
Privacy
72
Clear privacy policies with opt-out options.
Environment
55
Standard practices; limited environmental reporting.
Military
85
Explicit policy against military and surveillance use.
Arts
87
Augments creative work with licensed training data and creator compensation.
Truth
72
Good accuracy with some source attribution features.
Cognition
84
Supports learning outcomes alongside assistance.
Certifications
- SOC 2An auditing standard that verifies a company securely manages data to protect customer privacy. Covers security, availability, processing integrity, confidentiality, and privacy.
- GDPR CompliantComplies with the EU General Data Protection Regulation, which governs how personal data of EU residents is collected, stored, and processed. Grants users rights to access, delete, and port their data.
Last updated: 2026-03
How we score ethics:
Tools are evaluated across 11 categories based on public disclosures, third-party audits, regulatory actions, and documented incidents.
Good Bot = Top 25% of ethics scores
Bad Bot = Bottom 10% of ethics scores
User Ratings
G2
4.6/5600+ reviews
"AI auto-responses handle 30% of our tickets without human involvement. ROI was clear within the first month."Read reviews on G2 →
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