biz crm
Gainsight
Customer success platform for enterprise.
Why It Matters
Customer success platform for enterprise. Essential tool for its category.
Limitations
See product page for current limitations and pricing details.
Last updated: Mar 18, 2026
Ethics & Responsibility
78
Good
Above-average practices with good transparency.
Safety
80
Good safety practices in place with active monitoring.
Bias
78
Active bias monitoring with documented fairness practices.
Power
65
Standard corporate structure; some transparency.
Copyright
82
Clear content policies with attribution practices.
Security
82
Robust safeguards against malicious use.
Privacy
78
Clear privacy policies with opt-out options.
Environment
60
Standard practices; limited environmental reporting.
Military
88
Explicit policy against military and surveillance use.
Arts
92
Augments creative work with licensed training data and creator compensation.
Truth
82
Good accuracy with some source attribution features.
Cognition
88
Designed to teach and promote critical thinking.
Certifications
- SOC 2 Type IIThe most rigorous SOC audit. Verifies that security controls are not only designed properly but have been operating effectively over a sustained period (typically 6-12 months).
Last updated: 2026-03
How we score ethics:
Tools are evaluated across 11 categories based on public disclosures, third-party audits, regulatory actions, and documented incidents.
Good Bot = Top 25% of ethics scores
Bad Bot = Bottom 10% of ethics scores
User Ratings
G2
4.5/5700+ reviews
"AI-powered customer health scores predict churn before it happens. Essential for B2B SaaS CS teams."Read reviews on G2 →
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