biz crm
Zendesk
Customer service and engagement platform.
Why It Matters
Customer service and engagement platform. Essential tool for its category.
Limitations
See product page for current limitations and pricing details.
Last updated: Mar 18, 2026
Ethics & Responsibility
80
Good
Above-average practices with good transparency.
Safety
82
Good safety practices in place with active monitoring.
Bias
78
Active bias monitoring with documented fairness practices.
Power
65
Standard corporate structure; some transparency.
Copyright
82
Clear content policies with attribution practices.
Security
85
Industry-leading security with strong abuse prevention.
Privacy
80
Clear privacy policies with opt-out options.
Environment
62
Standard practices; limited environmental reporting.
Military
88
Explicit policy against military and surveillance use.
Arts
92
Augments creative work with licensed training data and creator compensation.
Truth
81
Good accuracy with some source attribution features.
Cognition
85
Designed to teach and promote critical thinking.
Certifications
- SOC 2 Type IIThe most rigorous SOC audit. Verifies that security controls are not only designed properly but have been operating effectively over a sustained period (typically 6-12 months).
- GDPR CompliantComplies with the EU General Data Protection Regulation, which governs how personal data of EU residents is collected, stored, and processed. Grants users rights to access, delete, and port their data.
- ISO 27001An international standard for information security management systems (ISMS). Demonstrates a systematic approach to managing sensitive company and customer information.
Last updated: 2026-03
How we score ethics:
Tools are evaluated across 11 categories based on public disclosures, third-party audits, regulatory actions, and documented incidents.
Good Bot = Top 25% of ethics scores
Bad Bot = Bottom 10% of ethics scores
User Ratings
G2
4.3/55,800+ reviews
"The platform that defined customer support software. AI features are now central to the product."Read reviews on G2 →
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