biz crm
Freshsales
AI-powered CRM from Freshworks with Freddy AI — lead scoring, deal insights, workflow automation, and built-in phone and email at competitive pricing.
Why It Matters
Freshsales includes phone and email natively — no extra tools or integrations. For teams that live in their CRM, that consolidation saves real money and friction.
Limitations
Less ecosystem than Salesforce/HubSpot · Brand recognition is lower · Some advanced features need higher tiers
Last updated: Mar 18, 2026
Ethics & Responsibility
72
Good
Above-average practices with good transparency.
Safety
75
Good safety practices in place with active monitoring.
Bias
72
Active bias monitoring with documented fairness practices.
Power
55
Standard corporate structure; some transparency.
Copyright
78
Clear content policies with attribution practices.
Security
78
Robust safeguards against malicious use.
Privacy
70
Clear privacy policies with opt-out options.
Environment
55
Standard practices; limited environmental reporting.
Military
85
Explicit policy against military and surveillance use.
Arts
84
Supports creative workflows with some attribution practices.
Truth
76
Good accuracy with some source attribution features.
Cognition
84
Supports learning outcomes alongside assistance.
Certifications
- SOC 2An auditing standard that verifies a company securely manages data to protect customer privacy. Covers security, availability, processing integrity, confidentiality, and privacy.
- GDPR CompliantComplies with the EU General Data Protection Regulation, which governs how personal data of EU residents is collected, stored, and processed. Grants users rights to access, delete, and port their data.
Last updated: 2026-03
How we score ethics:
Tools are evaluated across 11 categories based on public disclosures, third-party audits, regulatory actions, and documented incidents.
Good Bot = Top 25% of ethics scores
Bad Bot = Bottom 10% of ethics scores
User Ratings
G2
4.5/51,100+ reviews
"Freddy AI for lead scoring and deal insights is surprisingly good for the price point."Read reviews on G2 →
Capterra
4.5/5600+ reviews
"Best value AI CRM for SMBs who dont need Salesforce-level complexity."Read reviews on Capterra →
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