biz crm
Totango
Customer success platform.
Why It Matters
Customer success platform. Essential tool for its category.
Limitations
See product page for current limitations and pricing details.
Last updated: Mar 18, 2026
Ethics & Responsibility
75
Good
Above-average practices with good transparency.
Safety
78
Good safety practices in place with active monitoring.
Bias
75
Active bias monitoring with documented fairness practices.
Power
62
Standard corporate structure; some transparency.
Copyright
80
Clear content policies with attribution practices.
Security
78
Robust safeguards against malicious use.
Privacy
75
Clear privacy policies with opt-out options.
Environment
58
Standard practices; limited environmental reporting.
Military
85
Explicit policy against military and surveillance use.
Arts
81
Supports creative workflows with some attribution practices.
Truth
75
Good accuracy with some source attribution features.
Cognition
83
Supports learning outcomes alongside assistance.
Certifications
- SOC 2An auditing standard that verifies a company securely manages data to protect customer privacy. Covers security, availability, processing integrity, confidentiality, and privacy.
Last updated: 2026-03
How we score ethics:
Tools are evaluated across 11 categories based on public disclosures, third-party audits, regulatory actions, and documented incidents.
Good Bot = Top 25% of ethics scores
Bad Bot = Bottom 10% of ethics scores
User Ratings
G2
4.4/5300+ reviews
"Customer success platform with AI health scoring. Good for mid-market SaaS companies managing renewal risk."Read reviews on G2 →
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