auto workflow
ServiceNow
Enterprise workflow automation.
Why It Matters
Enterprise workflow automation. Essential tool for its category.
Limitations
See product page for current limitations and pricing details.
Last updated: Mar 18, 2026
Ethics & Responsibility
80
Good
Above-average practices with good transparency.
Safety
82
Good safety practices in place with active monitoring.
Bias
78
Active bias monitoring with documented fairness practices.
Power
60
Standard corporate structure; some transparency.
Copyright
82
Clear content policies with attribution practices.
Security
88
Industry-leading security with strong abuse prevention.
Privacy
80
Clear privacy policies with opt-out options.
Environment
68
Standard practices; limited environmental reporting.
Military
70
Clear restrictions on defense applications.
Arts
90
Augments creative work with licensed training data and creator compensation.
Truth
90
Strong factual accuracy with citation-based outputs and watermarking.
Cognition
86
Designed to teach and promote critical thinking.
Certifications
- SOC 2An auditing standard that verifies a company securely manages data to protect customer privacy. Covers security, availability, processing integrity, confidentiality, and privacy.
- ISO 27001An international standard for information security management systems (ISMS). Demonstrates a systematic approach to managing sensitive company and customer information.
- FedRAMP AuthorizedAuthorized under the Federal Risk and Authorization Management Program. Means the product meets strict U.S. government security standards for cloud services.
Known Concerns
- Government/military contracts
Last updated: 2026-03
How we score ethics:
Tools are evaluated across 11 categories based on public disclosures, third-party audits, regulatory actions, and documented incidents.
Good Bot = Top 25% of ethics scores
Bad Bot = Bottom 10% of ethics scores
User Ratings
G2
4.4/51,800+ reviews
"Now Intelligence AI has cut our L1 ticket resolution time by 40%."Read reviews on G2 →
Gartner
4.3/51,400+ reviews
"Enterprise-grade ITSM with increasingly capable AI automation for routine workflows."Read reviews on Gartner →
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